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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Summary
We are looking for an experienced Front Office Manager to lead the opening of Hyatt Place AlUla.
Hyatt Place AlUla represents a significant milestone in Hyatt’s expansion across the region and will feature 214 guestrooms, two food and beverage outlets, meeting space, swimming pool and a fitness center appealing to both leisure and business travelers.
Your Role
As the Front Office Manager, you’ll play a key role in the pre-opening and successful launch of Hyatt Place AlUla, delivering exceptional guest experiences and a welcoming environment for both guests and colleagues.
This role is ideal for a leader who leads with care, inspires teams, and consistently achieves outstanding customer service scores and upselling results, while maintaining operational efficiency.
Key Responsibilities
Lead pre-opening front office setup, systems, and brand standards
Deliver consistently high guest satisfaction and service quality scores
Drive upselling initiatives to maximize room revenue and ancillary income
Manage productivity, staffing, and cost controls effectively
Coach, develop, and motivate front office teams to perform at their best
Partner closely with Rooms, Housekeeping, and Revenue teams for seamless operations
Qualifications
Qualifications & Experience
University degree or diploma in Hospitality or a related field
Minimum 2 years’ experience in a Front Office leadership role (pre-opening experience optional)
Proven track record of achieving excellent customer service scores
Strong commercial acumen with experience in cost and productivity management
Excellent problem-solving, administrative, and interpersonal skills
Demonstrated success in upselling and revenue-driving initiatives
Strong communication skills and the ability to lead in a dynamic environment
Other
Candidates must currently reside in Saudi Arabia and be legally eligible to work in the Kingdom.
Desired Candidate Profile
Qualifications & Experience
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Secretary
- Front Office
- Personal Assistant (PA)
Keywords
- Front Office Manager
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