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Experience
5 - 7 Years
Job Location
Education
Bachelor of Hotel Management(Hotel Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Maximizes rooms revenue through participating in yield management group meetings and implementing and supporting agreed upon Revenue Management strategies and practices
- Oversees group business, reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners
- Reviews arrival reports and VIPs to ensure all special requirements are met or exceeded
- Controls and provides feedback on labour and operational expenses
- Monitoring the daily financial goals of the hotel and rooms division, the financial goals of the department, the LQA, TrustYou and Forbes targets on a daily basis
- Produces yearly labour and capital budgets for Front Office, Raffles Service (PBX) and Business Center
- Develops, implements and maintains new incentives to motivate colleagues and maximize hotel revenue
- Ensures effective utilization & productivity of all colleagues through staff planning, hiring, scheduling & adhering to budget
Desired Candidate Profile
Bachelor's degree in Hospitality Management or related field
- 5+ years of experience in hotel front office operations, including 2+ years in a managerial role
- Proven leadership skills with the ability to train, motivate, and mentor team members
- Excellent customer service skills and a passion for delivering exceptional guest experiences
- Strong financial acumen and experience in budgeting and revenue management
- Proficiency in Property Management Systems (PMS) and Microsoft Office Suite
- In-depth knowledge of front office procedures, revenue management principles, and industry best practices
- Excellent problem-solving, decision-making, and conflict resolution abilities
- Strong organizational and time management skills
- Ability to work flexible hours, including nights, weekends, and holidays
- Familiarity with the local tourism industry and attractions in the Bandung area
- Adaptability to changing priorities and ability to work well under pressure
- Strong communication and interpersonal skills to interact effectively with guests, staff, and management
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Front Office Manager
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