Front Office Shift Leader Crowne Plaza Hotels & Resorts

We re looking for a confident and guest-focused Front Office Shift Leader to supervise front office operations during assigned shifts. As part of the IHG family, you ll lead the front desk team to deliver exceptional service, ensure smooth check-in and check-out processes, and resolve guest issues promptly. Your role is key to creating a welcoming first impression and ensuring guest satisfaction.

Key Responsibilities

Supervise and support front office staff during shifts to maintain high service standards.

Oversee daily check-in, check-out, and guest registration processes.

Handle guest inquiries, complaints, and special requests professionally and efficiently.

Monitor front office operations and ensure compliance with IHG brand standards and policies.

Assist with training and coaching front office team members.

Prepare shift reports and communicate important information to management.

Coordinate with other departments to resolve guest issues and ensure seamless service.

Manage cash handling and billing procedures accurately.

Key Skills & Experience

Previous experience in front office operations, preferably in a supervisory role.

Strong leadership and communication skills.

Excellent customer service and problem-solving abilities.

Ability to work efficiently under pressure and handle multiple tasks.

Familiarity with hotel property management systems (PMS).

Flexible to work shifts, including nights, weekends, and holidays.