Front Office Supervisor Floating Heritage

Accor Group

Job Title
Front Office Supervisor Floating Heritage Hotel Dubai, UAE
Job Description
Front Office Supervisor Floating Heritage Hotel Dubai, UAE

Join the legendary Queen Elizabeth II (QE2) Hotel in Dubai, the only permanently docked ocean liner-turned-hotel in the region. This iconic destination offers guests a blend of British heritage and modern luxury. As a Front Office Supervisor, you ll lead guest reception operations aboard a truly unique hospitality experience.

Job Details:

Job Location: Dubai, UAE
Industry: Hotel / Resort / Lodging
Function: Receptionist / Front Desk
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time

Position Overview:

As Front Office Supervisor at the QE2 Hotel, you will play a key role in ensuring seamless front desk operations, exceptional guest service, and coordination across departments. From supervising check-ins to guiding the team through night audits and room allocations, your leadership will help deliver a memorable experience aboard this historic luxury vessel.

What You ll Do:

* Supervise the front office team and coordinate work schedules, attendance, and shift planning
* Ensure prompt and professional check-in and check-out procedures, including room allocation and payment verification
* Oversee guest arrivals and special room requests; review reservations and guest correspondence in advance
* Monitor and optimize communication between front office, housekeeping, and other departments
* Conduct daily briefings and ongoing service training to maintain hospitality standards
* Handle and resolve guest concerns, ensuring satisfaction with attention to detail
* Perform duties during night shift operations, including audit procedures and system transitions
* Ensure accurate guest documentation and reservation data using Opera
* Personally inspect VIP or blocked rooms prior to arrival

Ideal Profile:

* Previous leadership experience in a hotel front office setting
* Proficient in Microsoft Windows and Opera PMS
* Strong interpersonal, conflict resolution, and guest service skills
* Professional appearance and high reliability
* Comfortable working under pressure in a fast-paced, luxury hospitality environment
* Committed to teamwork, service excellence, and guest satisfaction