Front Office Supervisor
Marriott
Employer Active
Posted 5 hrs ago
Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Support the Front Office Manager in daily operations
Supervise front desk, concierge, guest services, and telephone operations
Ensure smooth check-in and check-out procedures
Handle guest complaints and resolve escalations promptly
Monitor staffing levels to meet guest service and operational needs
Ensure brand standards and service quality are consistently met
Communicate daily goals, expectations, and performance updates to the team
Assist in managing room inventory and daily revenue-related tasks
Oversee shift operations and ensure adherence to policies and SOPs
Support training, coaching, and performance feedback for team members
Promote strong teamwork, professionalism, and guest-focused culture
Assist with emergency procedures and service recovery situations
Perform front desk duties as needed during busy periods
Coordinate with other departments to support seamless guest experiences
Skills Set
- Front desk operations
- Guest communication
- Conflict resolution
- Team leadership
- Room inventory basics
- Time management
- Hotel systems (PMS, MARSHA, Opera/FOSSE)
Desired Candidate Profile
High school diploma or GED required; hospitality degree preferred
2 years of front office or guest service experience
Strong leadership and communication skills
Ability to resolve problems and manage guest expectations
Proactive, organized, and able to handle pressure
Team-oriented with strong interpersonal skills
Company Industry
Department / Functional Area
Keywords
- Front Office Supervisor
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
Marriott
JW Marriott Marquis Hotel Dubai is part of Marriott International s luxury collection, offering exceptional service, refined guest experiences, and world-class hospitality. The hotel fosters a supportive culture that prioritizes employee well-being, growth, and professional success.