Front Office Supervisor
Marriott
Employer Active
Posted 5 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Support the Front Office Manager in daily operational oversight
Supervise front office areas including bell desk, concierge, telephone operations, and guest services
Ensure seamless check-in and check-out processes
Handle guest concerns, resolve issues, and maintain service recovery standards
Monitor staffing levels to meet guest service, operational, and financial targets
Coordinate team communication to reinforce goals and expectations
Understand departmental impact on hotel financial performance and work to achieve targets
Attend to daily operational tasks ensuring quality and efficiency
Assist in maintaining a high level of guest satisfaction
Oversee Front Office in the absence of senior management
Desired Candidate Profile
Diploma or high school certificate with 2 years of front office/guest service experience
OR a 2-year degree in Hospitality, Hotel Management, Business, or related field
Strong interpersonal, communication, and leadership skills
Ability to manage conflict, handle pressure, and resolve guest situations professionally
Team-oriented, proactive, and committed to service excellence
Company Industry
Department / Functional Area
Keywords
- Front Office Supervisor
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Marriott
JW Marriott Marquis Hotel Dubai is part of Marriott International s luxury portfolio, known for its exceptional hospitality, curated guest experiences, and commitment to service excellence across Business Bay and beyond.