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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Supervise and support the daily operations of the Front Desk, Concierge, and Bell Desk teams.
- Ensure all guests receive a warm welcome and prompt, professional service throughout their stay.
- Handle guest complaints, requests, and feedback efficiently and courteously.
- Coordinate room assignments, check-ins, check-outs, and room changes in collaboration with Housekeeping and Reservations.
- Monitor cash handling, billing, and auditing procedures in compliance with hotel policies.
- Train, coach, and motivate front office team members to achieve service and performance goals.
- Maintain accurate records, reports, and shift handovers.
- Assist with scheduling and ensure adequate staffing levels for smooth operations.
- Promote hotel services and facilities to enhance the guest experience and increase revenue.
- Ensure compliance with safety, security, and operational standards.
Desired Candidate Profile
Diploma or degree in Hospitality Management or related field.
- Previous experience as a Front Office Agent or Supervisor in a hotel environment.
- Strong leadership and team management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficient in PMS systems (e.g., Opera) and Microsoft Office applications.
- Customer-focused with a professional and positive attitude.
- Ability to work flexible hours, including weekends and holidays.
Company Industry
Department / Functional Area
Keywords
- Front Office Supervisor
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SOFITEL
Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah./p> Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai./p> With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment Where life lives and indulge in excellence./p> The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges./p>