Front Office Supervisor (Night) Grand Regency Doha Trademark Collection by Wyndham

Employer Active

Posted 8 hrs ago

Experience

2 - 3 Years

Job Location

Qatar - Qatar

Education

Diploma(Hotel Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Ensure smooth and efficient check-in and check-out procedures for late arrivals and departures
  • Handle guest concerns, complaints, and emergency situations professionally
  • Perform and verify night audit procedures and daily financial reports
  • Ensure all guest accounts, billing, and payment transactions are accurate
  • Monitor room status, reservations, and room availability
  • Coordinate with Housekeeping and Security departments during the shift
  • Prepare daily reports, occupancy reports, and handover reports for management
  • Ensure hotel policies, procedures, and service standards are followed
  • Monitor staff performance and provide guidance to team members
  • Ensure lobby cleanliness, safety, and guest comfort during nighttime operations
  • Handle wake-up calls, late-night requests, and special guest arrangements
  • Assist in training and mentoring front office associates
  • Respond quickly to emergencies, incidents, or guest issues during the night
  • Ensure proper cash handling and end-of-day reconciliation
  • Conduct shift briefings and smooth handover to morning shift team

Desired Candidate Profile

  • Diploma or Bachelor s degree in Hospitality Management or related field preferred

  • Minimum 2 3 years of Front Office experience in a hotel environment.

  • Experience handling night audit and hotel financial reports

  • Familiarity with hotel PMS systems and reservation procedures

  • Experience in guest relations and complaint handling

  • Luxury or international hotel experience is an advantage

  • Fluent in English; additional languages are a plus

  • Flexible to work overnight shifts, weekends, and holidays

  • Knowledge of hotel safety and emergency procedures

  • Ability to supervise operations with minimal management presence

  • Strong sense of responsibility, confidentiality, and reliability

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • HR
  • Human Relations
  • Industrial Relations

Keywords

  • Front Office Supervisor (Night)

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Grand Regency Doha Trademark Collection by Wyndham

https://wyndhamhotelcareers.com/company/grand-regency-doha-trademark-collection-by-wyndham-1/jobs/front-office-supervisor-night

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