Group Coordinator ACCOR

The Hotel Group Coordinator is responsible for supporting the sales and events team by coordinating and managing group bookings from initial inquiry through execution. This role ensures a seamless experience for group clients by handling communication, logistics, room blocks, and event details, while maintaining a high level of customer service and organizational accuracy.

• Serve as the primary liaison between group clients and hotel departments (sales, front office, catering, housekeeping, etc.).

• Manage all aspects of group room blocks including setting up group codes, tracking pick-up reports, processing rooming lists, and ensuring contractual obligations are met.

• Coordinate group arrivals and departures, ensuring all details are communicated clearly to operational departments.

• Assist the Sales and Events team in preparing proposals, contracts, banquet event orders (BEOs), and related documentation.

• Maintain accurate records of group bookings in the hotel s CRM or property management system (e.g., Opera, Delphi, Salesforce).

• Respond promptly to group inquiries, requests for information, and changes in a courteous and professional manner.

• Collaborate with revenue management to ensure optimal room block management and group rate integrity.

• Attend internal meetings to review upcoming groups and contribute to successful execution.

• Support on-site group events as needed, including client greetings, meeting room inspections, or last-minute adjustments.

• Ensure billing accuracy by coordinating with accounting and reviewing group folios and charges.