Send me Jobs like this
Experience
5 - 7 Years
Education
Bachelor of Hotel Management(Hotel Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities:
- VIP Guest Contact: Serve as the main point of contact for VIP guests and handle any special requests or concerns with discretion and efficiency.
- Develop Service Standards: Develop and implement guest service standards and procedures to enhance overall guest satisfaction.
- Collaborate Across Departments: Collaborate with various departments to ensure seamless service delivery and address any issues promptly.
- Monitor Feedback: Monitor guest feedback and reviews, responding in a timely and professional manner.
- Staff Training: Conduct regular training sessions for staff to uphold and improve service standards.
- Visible Presence: Maintain a visible presence in the lobby and other guest areas to proactively engage with guests.
- Analyze Feedback: Analyze guest feedback to identify trends and areas for improvement, implementing strategies to address any gaps.
- Handle Complaints: Handle guest complaints and resolve issues in a manner that exceeds guest expectations.
- Foster Relationships: Foster strong relationships with guests, encouraging repeat visits and loyalty to the resort.
Desired Candidate Profile
Educational Requirements: Bachelor s degree in hospitality management or related field.
- Experience: Minimum of 5 years of experience in a guest relations or guest experience role within a luxury hotel or resort setting.
- Language Skills: Fluent in Arabic and English, with excellent verbal and written communication skills in both languages.
- Interpersonal Skills: Strong interpersonal and problem-solving abilities.
- Guest Relations Management: Proven ability to manage guest relations and enhance guest satisfaction.
- Organizational Skills: Excellent organizational and multitasking skills.
- Technical Proficiency: Proficient in hospitality management systems and relevant software.
- Flexibility: Ability to work flexible hours, including evenings, weekends, and holidays.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Guest Experience Manager - Arabic Speaker
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
ACCOR
Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.