Guest Relation Agent MOVENPICK

Job Description

As part of the development of its activities and the strengthening of its teams, the Mvenpick Hotel Mansour Eddahbi Marrakech is recruiting a Guest Relation Agent.

Main mission:
The Guest Relations Agent's role is to:
Satisfy and retain clients by personalizing the service according to their profile.
Manage emails, messages, and specific requests.
Maintain up-to-date appointment and meeting schedules.

Main responsibilities:
Guarantee a warm, professional, and personalized welcome to all visitors.
Maintain a clean, organized, and welcoming reception area.
Coordinate activities and ensure a clear understanding of responsibilities within the team.
Provide consistent, efficient customer service that meets the establishment's quality standards.
Maintain ongoing contact with other departments to ensure seamless communication and an optimal customer experience.
Be attentive to customer feedback and actively contribute to improving the services offered.
Identify areas for improvement, propose solutions, and monitor their impact on the customer experience.
Develop and implement initiatives to enhance customer satisfaction and loyalty.

Objectives and work environment:
Create a welcoming and professional environment where every client feels valued and supported.
Ensure a harmonious atmosphere where visitors feel comfortable and welcome.
Guarantee the smooth flow of important information to teams.
Foster interdepartmental collaboration to respond effectively and consistently to client needs.
Implement concrete improvements to increase customer satisfaction.
Ensure that every action taken contributes to a positive and memorable customer experience.

Qualifications:
Ability to communicate positively, clearly, and professionally.
Excellent presentation and a strong sense of hospitality.
Ability to understand and anticipate the needs of clients and teams.
Ability to manage multiple tasks simultaneously in a dynamic environment.
Autonomy, initiative, and the ability to work effectively as part of a team.