Guest Relation Coordinator

MTS Globe

Posted 30+ days ago

Experience

1 - 7 Years

Job Location

Egypt - Egypt

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities


  • Conduct regular operational audits, inspections, and quality checks in hotels.
  • Monitor compliance with quality standards.
  • Document non conformities and assist teams in resolving quality related issues.
  • Track and update quality documentation, fact sheet system and checklists.
  • Identify recurring issues and recommend proactive quality improvements.
  • Maintain organized records of audits and inspections.
  • Coordinate implementation of corrective and preventive action plans with department leaders.
  • Monitor customer reviews, survey results, and guest feedback daily.
  • Identify service gaps and communication opportunities for improvement.
  • Collaborate with teams to ensure timely resolution of complaints and service recovery cases.
  • Track guest satisfaction scores and improvement progress.

    • Desired Candidate Profile

    Bachelor s degree in Business, Quality Management, Hospitality, or a related field.

    Fluency in the German language is a must

    Experience in quality department or guest relation

    Strong analytical and reporting skills.

    Excellent communication and interpersonal abilities.

    Detail oriented with strong organizational and follow up skills.

    Knowledge of quality systems, , or customer experience frameworks is preferred.

    Proficiency in MS Office (Excel, Word, PowerPoint).

    Company Industry

    • Travel
    • Tourism

    Department / Functional Area

    • HR
    • Human Relations
    • Industrial Relations

    Keywords

    • Guest Relation Coordinator

    Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

    MTS Globe

    MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 22 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northen Africa, the Black Sea, the Arabian Gulf and Mexico s Caribbean Coast. Since its foundation in 1967, MTS Globe has built up a strong market presence in 27 source markets in Europe and North America. It serves over 5,3 million customers with 27 million overnights per year in over 10.000 hotels. 250 clients have chosen MTS Globe as their preferred destination partner. They enjoy a superior degree of satisfaction because of reliable and high service levels, as well as customized solutions, advanced technological integrations, individual attention to each customer, best quality-price ratios due to large purchasing volumes and synergies based on a strong international network. 900 employees from 25 nationalities, a strong team of local shareholder partners, combined with central experts for operational, commercial and technological support to ensure a superior value for all MTS Globe clients. The MTS Globe vision is to continue expanding the network and create new business models in a continuously changing distribution environment. An expansion based on satisfied clients, true partnerships with customers as well as hotel suppliers, and visionary IT solutions.

    Read More

    https://mts-careers.talentclue.com/en/node/122997773/4590