Guest Relation Executive

Merex Investment Group

Employer Active

Posted on 8 Oct

Experience

1 - 7 Years

Job Location

Dubai - United Arab Emirates

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

About the Job:

An exciting opportunity has arisen for F&B Service Guest Relations Executive to join Amara Lounge in Jumeirah Living Marina Gate.

The main duties and responsibilities of this role include:

  • Create a warm and memorable welcome for every guest, offering personalised attention and seamless introductions to service colleagues.
  • Coordinate dining reservations and special occasions, ensuring a flawless experience through thoughtful planning and execution.
  • Recommend signature dishes and beverage pairings with confidence, drawing on deep menu knowledge and understanding of guest preferences.
  • Deliver attentive service to VIP and regular guests by anticipating their needs, recalling their preferences, and elevating each visit.
  • Act as the key point of contact for guest enquiries, offering detailed knowledge of in-house dining themes and local highlights.
  • Handle guest feedback and special requests gracefully and promptly, turning moments of dissatisfaction into lasting positive impressions.

Desired Candidate Profile

Previous experience in a similar role within the hospitality industry.

  • A degree or diploma in Hospitality Management, Tourism, or a related field is preferred.
  • Experience with hotel management software, such as Opera cloud, is desired.
  • Excellent communication skills, both verbal and written.
  • Strong customer service skills with a friendly and courteous demeanor.
  • Ability to handle multiple tasks and work under pressure.

Company Industry

Department / Functional Area

Keywords

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Merex Investment Group

About Jumeirah:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world s most discerning travellers.

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