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Experience
3 - 8 Years
Monthly Salary
AED 2,000 - 2,500 ($541 - $676)
Job Location
Education
Bachelor of Hotel Management(Hotel Management), Any Graduation
Nationality
Filipino, Indian
Gender
Female
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Act as the primary point of contact for guests, ensuring their needs are met promptly and professionally.
- Conduct pre-arrival communications to personalize guest experiences and set expectations prior to check-in.
- Manage guest feedback and complaints efficiently, transforming negative experiences into positive outcomes.
- Coordinate with various departments, such as housekeeping and catering, to ensure seamless service delivery.
Desired Candidate Profile
- A bachelor's degree in hospitality management or a related field is preferred, showcasing a solid educational foundation.
- At least 2-3 years of experience in guest relations or customer service within the hospitality industry is essential.
- Proficiency in multiple languages, especially English and the local language, is highly desirable for effective communication.
- Strong familiarity with hotel management software and reservation systems is crucial for operational efficiency.
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- Customer Service
- Personalization
- Problem Solving
- Guest Service Agent
- Team Leadership
- Guest Experience Specialist
- Conflict Resolution
- Guest Relations
- Front Desk Coordinator
- Client Relations Executive
- Customer Care Executive
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Panoor Group of Restaurants
Panoor Restaurant is established in the year 1983. It is one of the leading non veg restaurants across UAE and expanding across GCC also. From a humble beginning panoor restaurant has now grown in one of the best restaurant across UAE. The efforts of Mr. NK Kunjammad Haji, NK Muneer and brothers helped the panoor restaurant to reach the present milestone. Thanks to the public of UAE for their high support and the management will always see to that our customers are happy. To fulfill that the management set up all branches with superb ambiance with very spacious and great art interiors more over our mouth watering dishes are famous across UAE
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