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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Responsibilities
Demonstrates Banyan Tree s brand service standards in all guest interactions.
Escort guests and provide a brief orientation to the hotel s facilities and services.
Offer tailored recommendations based on guest preferences, such as dining, activities, and spa services.
Maintain open communication with guests, ensuring all questions are answered and concerns addressed.
Address guest inquiries or complaints in a timely, professional manner and resolve any issues to the guest s satisfaction.
Liaise with other departments (Housekeeping, Concierge, Spa, etc.) to ensure that any guest requests are fulfilled.
Manage Accor enrolments and encourage guest enrolment to meet targets.
Stay updated on all resort services, amenities, activities, and promotions to offer accurate and up-to-date information to guests.
Maintain knowledge of local attractions and events to share with guests.
Conduct courtesy calls to in-house guests and maintain records.
Perform daily credit limit checks for in-house guests.
Stay updated on hotel information and local services, including hours of operation, promotions, events, and attractions.
Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.
Abilities/Key Competencies/Skills
Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company s Heartist service culture to be responsive, respectful and deliver a great experience.
Leading Myself
Positive Orientation
Operational Decision Making
Self-Development & Management
Leading Others
Developing an Empowered Team
Leading an Engaged and Diverse Team
Communication
Leading the Business
Advocating Guest Passion
Business Planning and Analysis
Business Improvement and Change
Desired Candidate Profile
Experience/Certificates/Education
2 years minimum experience in a similar capacity within a luxury hospitality environment.
Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills.
Proficient in English language (verbal & written), Russian language proficiency is an asset.
Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.
Must be flexible in terms of working hours.
A hospitality diploma is an asset.
Computer literacy in Windows, MS Office Suite, and Opera PMS systems is recommended.
Must have the ability to handle cash effectively and accurately.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Guest Relation
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MORGANS ORIGINALS
Portaluna, a Morgans Originals Hotel Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment. This is an exciting new position within Ennismore s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.