Guest Relation Officer (UAE National) AW Rostamani Holdings Co LLC

· Greet and welcome customers confidently and professional manner · Guide the customers to the showroom, introduce them to the Sales Consultant and arrange for refreshments. · Assisting the customers till a sales consultant becomes available. · Contacting the customers after two days of their visit to ensure maintaining high level of customer service. · Ensure to capture walk-in customer details, enter them in the system as leads and send it to line manager on daily basis · Create the lead in Salesforce and transfer to the sales consultant · Ensure all leads are converted and report to the manager · Creating Leads from Telephone Inquiries and send it to the Sales Team. · To ensure all incoming calls gets answered within three rings · To ensure all calls will be transferred to the right person within 45 seconds · Timely submission of showroom tracker, first visit survey detailed report, SSI report, telephone inquiries, delivery follow up report and other reports as required. · Be alerted to any untoward activities occurring in the showroom, etc. and report accordingly. · Support the Delivery in charge/Delivery Manager in Receiving vehicles on oracle and updating the new vehicles Stock ageing report – (Daily) · Support the Delivery in charge/Delivery Manager in arranging the showroom display vehicles & updating the ageing report – (weekly/biweekly.) · Support the Delivery in charge in conducting a physical stock check – (Weekly) · Support the Delivery in charge/Manager in maintaining & handling test drives. (Daily) · Support in keeping records of maintenance on the Fleet of Test drive vehicles. · Preparation in support of test drives to Sales Executive’s. · Ensure to collect customer feedback and forward the same to Branch Manager for review on daily basis. (Daily) · Assist in obtaining the required maintenance and support suppliers · Keep a stock inventory of supplies and report to line manager accordingly