Guest Relation Supervisor MOVENPICK

Company Description

Movenpick Resort El Qusier

We are seeking an enthusiastic and customer-focused Guest Relation Supervisor to join our team in Movenpick El Qusier, Egypt. As a key member of our front office team, you will lead by example in delivering exceptional guest experiences and ensuring the highest standards of service in our luxury hotel setting.

• Supervise and coach the guest relations team, ensuring consistent delivery of refined and personalized service
• Act as the primary point of contact for guest inquiries, concerns, and special requests
• Oversee VIP arrivals, in-house experiences, and departures, coordinating with various departments to exceed guest expectations
• Implement and maintain guest recognition programs for VIPs, repeat guests, and special occasions
• Conduct service recovery with empathy and authority to resolve guest issues and maintain loyalty
• Manage daily operations of the guest relations department, including staffing schedules and service standard compliance
• Collaborate with other departments to create seamless and memorable guest experiences
• Maintain accurate guest profiles, preferences, and feedback in the hotel's systems
• Participate in daily briefings and service meetings to align guest priorities across the hotel
• Uphold and enforce the hotel's grooming, etiquette, and communication standards
• Ensure compliance with hotel policies, safety procedures, and local regulations

• 3-5 years of experience in guest relations, front office, or guest experience roles within a luxury or five-star hotel environment
• Proven supervisory or team-leading experience in a hospitality setting
• Bachelor's degree in Hospitality Management or related field preferred
• Strong leadership and coaching abilities, with a focus on developing team members
• Exceptional interpersonal and communication skills, with the ability to interact professionally with guests from diverse backgrounds
• High emotional intelligence and cultural awareness
• Demonstrated expertise in service recovery and problem-solving
• Strong organizational skills and meticulous attention to detail
• Proficiency in property management systems (e.g., Opera) and Microsoft Office suite
• Native German language is mandatory, along with full Fluency in English
• In-depth knowledge of luxury hospitality standards and guest satisfaction principles
• Familiarity with local culture, attractions, and customs in El Qusier, Egypt
• Ability to work effectively in a multicultural environment
• Flexible to work varying shifts, including weekends and holidays
• Polished, confident, and professional presence
• Calm and decisive under pressure, with a passion for delivering exceptional guest experiences