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Any Nationality
Gender
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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Are you passionate about hospitality and creating exceptional guest experiences? We are looking for a friendly, proactive, and guest-focused Guest Relations Agent to join our team and become the face of our property.
Key Responsibilities:
- Greet and welcome guests in a warm, professional manner
- Assist with check-in and check-out procedures
- Handle guest inquiries, complaints, and requests promptly and effectively
- Coordinate special requests and ensure VIP guests receive outstanding service
- Collaborate with front office and other departments to ensure seamless service
- Provide accurate information about hotel facilities and local attractions
- Contribute to maintaining high guest satisfaction scores
Requirements:
- Proficiency in English (additional languages are a plus)
- Strong communication and interpersonal skills
- Problem-solving attitude with a guest-first approach
- Ability to multitask and stay organized in a fast-paced environmen
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Guest Relations Agent (Saudi Only)
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SOFITEL
We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
Our Brands include:
-Raffles
-Fairmont
-Sofitel
-MGallery
-Grand Mercure
-Pullman
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-Suite Novotel
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-Thalassa sea & spa
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