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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Based at Mandarin Oriental, Doha within the Front Office Department in Doha, The Guest Relations Agent will meet and exceed guest expectations by providing efficient and courteous Guest Relations service in accordance with Legendary Quality Experiences. The Guest Relations Agent will meet, greet and escort all VIP guests and will ensure a smooth arrival and a fond farewell. It is the mission and intent of this position that the incumbent will keep the guest s perspective in mind at all times and carry out the mission of the Rooms Division. The Guest Relations Agent reports to the Concierge and Guest Relations Manager.
As Guest Relations Agent, you will be responsible for the following duties
- Help the Guest Relations Supervisor to inspect all VIPs rooms prior to arrival and ensure all requests are met
- Help the Guest Relations Management Team to meet and greet guests
- Prepare the Daily Communication Form
- Handle amenity requests and other guest relations programmes
- Run and Participate in the VIPs meeting
- Assists the Front Office during need periods
- Handles guests complaints
- Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&B departments
As Guest Relations Agent, we expect from you
- Minimum 2 year of experience working in a 5-star hotel environment
- A minimum of 1 years of Front Office experience
- Strong commands of Microsoft Office products
- Effective verbal and written communication skills in English. Arabic is an advantage
Desired Candidate Profile
Minimum 2 year of experience working in a 5-star hotel environment
- A minimum of 1 years of Front Office experience
- Previous experience working in the Middle East Region is an advantage
- Strong commands of Microsoft Office products
- Effective verbal and written communication skills in English. Arabic is an advantage
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Guest Relations Agent
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Mandarin Oriental Hotel Group
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.