Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
- Ensure all members consistently receive all benefits, and repeat guests and other VIP s receive special recognition and service
- Meet and greet VIP guests personally
- Liaise closely with Concierge, Butler and Sofitel Club for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.
- Prepare compendiums prior guest arrival and check-into system if necessary
- Maintain close contact with Airport Concierge for new arrivals and departures
- Update and maintain repeat guest history system
- Promote Inter-Hotel sales and in-house facilities
- Send prepared welcome cards and amenities to room prior to guest arrival
- Attend to special requests by guests
- Handle guest complaints and refer them as necessary, follow up on corrective action
- Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
- Prepare requisitions for amenities on a timely basis
- Participate in regular meetings for all Guest Relations team members, Butlers and Sofitel Club staff to facilitate communications and smooth operations
- Adhere to policies and procedures
- Performs related duties and special projects assigned
Desired Candidate Profile
PERSONAL ATTRIBUTES
- Strong written and verbal communication skills in English
- Able to develop rapport with colleagues and management staff
- Ability to work cohesively with co-workers as part of a multi-cultural team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with guests and patrons
- Able to exercise good judgment with difficult guests
Qualifications
- Degree from School for Tourism & Hotel Management
Experience
- Minimum 2 years Guest Relations experience preferably in a four or five-star hotel
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Guest Relations Agent
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
SOFITEL
Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth
The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.
Similar Jobs
Data Analyst - No Experience Required
Peroptyx
- 0 Year
- Jeddah , Riyadh , Shaybah - Saudi Arabia
Office Assistant
Hospitality window
- 2 - 5 Years
- Riyadh - Saudi Arabia
Office Coordinator. "Secretary
SHEEM COMPANY
- 4 - 8 Years
- RYADH - Saudi Arabia
Data Analyst - No Experience Required
Peroptyx
- 0 Year
- Jeddah , Riyadh , Shaybah - Saudi Arabia
OSP Technician (Telecom)
eMinds
- 3 - 8 Years
- Abu Dhabi , Dubai - United Arab Emirates (UAE)