Guest Relations & Business Development Executive

Client of Talentmate

A Guest Relations & Business Development Executive plays a critical role in enhancing the overall guest experience while driving business growth. This position requires a blend of hospitality skills and business acumen to ensure customer satisfaction and explore new business opportunities. As a representative of the organization, the executive must maintain a warm and welcoming demeanor to influence positive relationships with guests and clients. Additionally, the executive is responsible for identifying market trends and developing strategies to expand the company s market presence. The ideal candidate is proactive, has exceptional communication skills, and is adept at both hospitality and business development initiatives.

Responsibilities

• Ensure guest satisfaction by addressing and resolving any concerns promptly and efficiently.
• Develop and maintain strong relationships with new and existing clients to foster business growth.
• Coordinate with the hospitality team to deliver a seamless and enjoyable guest experience.
• Identify new business opportunities by researching markets and potential partnerships.
• Conduct market analysis to stay informed of industry trends and competitor activities.
• Collaborate with marketing and sales teams to design and implement promotional strategies.
• Act as a liaison between guests and management to communicate feedback and suggestions.
• Prepare and present business proposals and presentations to potential clients and stakeholders.
• Organize and participate in networking events to promote the organization s services.
• Monitor customer satisfaction surveys and use feedback to improve service delivery.
• Assist in the training and development of staff to enhance guest service skills.
• Maintain records and prepare regular reports on guest relations and business development activities.

Requirements

• Bachelor s degree in Business Administration, Hospitality Management, or related field.
• Minimum of 3 years experience in guest relations and business development roles.
• Strong communication and interpersonal skills to engage with clients and stakeholders.
• Proven ability to identify and develop new business opportunities effectively.
• Excellent organizational skills with the ability to manage multiple projects simultaneously.
• Demonstrated ability to work collaboratively in a team-oriented environment.
• Proficiency in Microsoft Office Suite and CRM software tools.