Guest Relations Executive

SARA Group

Genuine is the way.At SARA Group, we believe that being genuine and authentic is a fast track to success. Candid communication and genuine behaviors help build deeper connections, leading to more productive collaboration, ideation, and growth. Never afraid of change, always moving and improving, it is by being the truest and best version of ourselves that we build towards great accomplishments and results. So, at SARA, we keep it real, we support each other, and we move together to achieve big things!This Guest Relations Executive position is part of our Customer Experience team, dedicated to delivering exceptional service and creating memorable moments for every guest and visitor. As the first point of contact, you will embody our values by ensuring a warm welcome, professional assistance, and a seamless experience that reflects the SARA brand.What You'll Do:Greet and welcome guests and customers with professionalism and warmthProvide accurate information and assistance to meet guest needsRespond to inquiries and resolve concerns quickly and effectivelySupport sales team in the sales processAssist with administrative tasks as requiredIdentify opportunities to enhance the guest experience and suggest improvementsRepresent the company s values and image in all interactionsWhat You Should Bring:Customer Focus: You re passionate about delivering outstanding service and creating positive experiencesGenuine Communication & Team Spirit: You connect authentically with guests and colleagues, bringing positivity and collaboration to the workplaceProfessionalism & Presence: You have a polished appearance, confidence, and approachable demeanorSmart Execution: You can multitask, prioritize, and handle pressure effectivelyResilience & Adaptability: You maintain composure through challenges and embrace continuous improvementGrowth Mindset: You re eager to learn, develop, and contribute to elevating the customer experienceWhat We're Looking For:Bachelor s degree or Diploma in Hospitality, Business Administration, or related field1 3 years of experience in guest relations, front desk, hospitality, or customer serviceExcellent communication skills in Arabic and EnglishStrong interpersonal skills with a customer-first attitude.