Guest Relations Executive

Orascom Development Egypt

Employer Active

Posted 17 hrs ago

Experience

1 - 3 Years

Job Location

Egypt - Egypt

Education

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

1. Manage the full guest journey from pre arrival to post departure across all touchpoints.; facilitate check-in/check-out processes and ensure guests are briefed on town amenities and events.

2. Collaborate with Operations, Housekeeping, F&B, Maintenance, and Security teams to ensure seamless service delivery.

3.Act as the first point of escalation for guest issues. Resolve complaints with efficiency, ensuring service recovery that turns a negative experience into a positive one.

4. Maintain accurate records of guest profiles with accurate preferences and feedback to improve future stays.

5. Support in improving the Guest Review Index (GRI), NPS, and satisfaction scores

6. Manage VIP, long stay, and repeat guest programs.

Desired Candidate Profile

- Bachelor s degree in hospitality management, Business Administration, or related field.

- Minimum of 1-3 years of experience in hospitality, property management, or guest experience roles.

- Proven experience in guest relations, service excellence, or quality management.

- Strong understanding of luxury, lifestyle, or serviced property standards.

- Experience with PMS, CRM, and guest experience platforms.

Company Industry

  • Real Estate

Department / Functional Area

  • Chefs
  • F&B
  • Housekeeping
  • Front Desk

Keywords

  • Guest Relations Executive

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Orascom Development Egypt

https://www.orascomdh.com/careers/all-current-opportunities