Guest Relations Executive Dubai Parks and resorts

Employer Active

Posted 19 hrs ago

Experience

2 - 4 Years

Job Location

Saudi Arabia - Saudi Arabia

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities


About the Job

An opportunity has arisen for Guest Relations Executive Front Office to join Jumeirah Jabal Omar.

The main duties and responsibilities of this role:

  • Provides a warm welcome and assists guests according to Jumeirah Brand Standards.
  • Remains observant and responds to each guest who approaches the Hotel entrance and guest relations desk.
  • Ensure all guests are escorted to their room/suite/Gold lounge and full hotel tour is conducted.
  • Handles guests' inquiries and complaints and ensures that they are resolved quickly, courteously, professionally and to the guests' total satisfaction.
  • Alert the Guest Relation Supervisor/ Manager or a senior member of Front Office Management or the relevant Department to any problems that may occur during a shift.
  • Be knowledgeable of all room types and rates and the hotel s features and facilities.

About You

The ideal candidate for this position will have the following experience and qualifications:

  • Problem Solving and Decision-Making Skills.
  • Must be a highly organized person with strong planning skills
  • Proficient in the English & Arabic (verbal & written).


Company Industry

Department / Functional Area

Keywords

  • Guest Relations Executive

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Dubai Parks and resorts

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