Guest Relations Executive Dubai Parks and resorts

About the Job

An opportunity has arisen for Guest Relations Executive Front Office to join Jumeirah Jabal Omar.

The main duties and responsibilities of this role:

• Provides a warm welcome and assists guests according to Jumeirah Brand Standards.
• Remains observant and responds to each guest who approaches the Hotel entrance and guest relations desk.
• Ensure all guests are escorted to their room/suite/Gold lounge and full hotel tour is conducted.
• Handles guests' inquiries and complaints and ensures that they are resolved quickly, courteously, professionally and to the guests' total satisfaction.
• Alert the Guest Relation Supervisor/ Manager or a senior member of Front Office Management or the relevant Department to any problems that may occur during a shift.
• Be knowledgeable of all room types and rates and the hotel s features and facilities.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Problem Solving and Decision-Making Skills.
• Must be a highly organized person with strong planning skills
• Proficient in the English & Arabic (verbal & written).