Guest Relations Officer
Accor Group
Employer Active
Posted 7 hrs ago
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Gender
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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Details
Country: UAE
City: Dubai
Industry: Hospitality and Leisure
Function: Guest Services and Front Office Operations
Key Responsibilities
- Greet, welcome, and assist guests with warmth and professionalism upon arrival.
- Anticipate guest needs and deliver personalized solutions to enhance satisfaction.
- Manage check-in and check-out procedures efficiently and accurately.
- Handle guest inquiries, complaints, and special requests promptly and courteously.
- Provide detailed information about hotel services, facilities, and local attractions.
- Promote hotel offers and loyalty programs to enhance guest engagement.
- Ensure guest preferences and profiles are accurately updated in the property management system.
- Support front office operations, including reservations, billing, and cashiering functions.
- Maintain lobby presence and assist guests proactively at all times.
- Collaborate with concierge and other departments to arrange transportation, dining, or activity requests.
- Monitor the cleanliness and presentation of the lobby and guest-facing areas.
- Adhere to hotel policies, health and safety regulations, and brand standards.
- Handle cash and billing operations with precision and transparency.
- Participate in shift briefings, meetings, and internal communication updates.
- Assist in emergency situations following established hotel procedures.
Skills Set
- Guest relations and front office operations
- Communication and interpersonal skills
- Complaint resolution and service recovery
- Cash handling and billing accuracy
- Upselling and loyalty program promotion
- Multitasking and organization under pressure
Why Join Us
- Be part of a world-leading hospitality group with over 45 brands and 5,600 properties worldwide.
- Access exclusive employee benefits and discounted stays at Accor hotels globally.
- Ongoing learning and development through Accor Academies.
- Career advancement opportunities across brands and international destinations.
- Participate in meaningful sustainability and social responsibility programs under Accor s Planet 21 initiative.
Desired Candidate Profile
Ideal Profile
- Diploma or degree in Hospitality Management or related field preferred.
- Previous experience in guest relations, front office, or customer service in a 4 5 star hotel.
- Excellent communication and interpersonal skills.
- Proficient in Opera or similar property management systems.
- Strong multitasking and problem-solving abilities.
- Fluent in English; additional languages are an advantage.
- High personal grooming standards and professional demeanor.
- Able to work flexible hours, including evenings, weekends, and holidays.
- Holder of an open manual driver s license preferred.
Company Industry
Department / Functional Area
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Accor Group
About the Company Accor is a global leader in hospitality, offering unique experiences across more than 110 countries through its renowned brands such as Sofitel, Fairmont, Pullman, Rixos, and Novotel. With a commitment to innovation, inclusion, and sustainability, Accor empowers its team of Heartists to deliver world-class service that inspires genuine connections and creates unforgettable moments for guests around the world.