Guest Relations Officer Premier Inn Hotels LLC

Main responsibilities include:

Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome in line with our brand standards.
Answers guest-related queries and provides information about promotions, room prices, activities and events in the surrounding area to provide accurate information to guests
Identify corporate leads and build long-term relationships
Drive online name mentions and promote customer feedback
Understand the online guest s feedback and explore options for improvement
Carry out general office duties, including correspondence, emails and filing to ensure the smooth running of the reception areabr>Maintain appropriate stock of supplies and reception stationeries
Effectively communicate with all departments on all guests requests and complaints for smooth service delivery
Ensure the safety of all guests in line with the safety procedures and guidelines.

Requirements

Customer-oriented approach
Excellent communication skills
Strong attention to details
Flexible, agile and able to work under pressure
Ability to work both independently and in a team
Proactive and excellent organizational skills
Ability to provide exceptional customer service to our guests

You must have /be-

Arabic Language- speaking,writing and reading
Have a minimum of one-year experience in customer service.
Knowledge of Opera (PMS) is a plus
Emirati National