Guest Relations & Sales Specialist

Radiant Hospitality Company

They are looking for a passionate, sales-driven professional who loves "raw" food products and thrives on building genuine relationships with guests. This isn't just a retail role; it s about becoming a trusted advisor to our community of food lovers.

Key Responsibilities

• Guest Engagement: Act as the face of the brand, welcoming guests and building long-term relationships through expert product knowledge and trust.
• Sales & Upselling: Proactively recommend, upsell, and cross-sell from a range of 600+ artisanal products, including meat, fish, and cheese.
• Platform Management: Handle all incoming inquiries and orders via email, WhatsApp, and various delivery platforms.
• Operational Excellence: Manage the POS system (front-end) and assist with back-end tasks such as building inventories and recipes.
• Administrative Support: Maintain organised records and assist the Head Butcher with daily shop flow and guest communication.
• Brand Standards: Ensure the shop floor remains pristine and that all products are presented in line with our high-end artisanal aesthetic.

• Language: Native English speaker (essential due to the primary client base).

• Experience: Previous experience in F&B sales or high-end retail dealing with artisanal food products.
• Tech Savvy: Proficiency in Microsoft Office and ease with POS/delivery software.
• Passion: A genuine interest in "raw" ingredients and the ability to articulate the value of premium food items.
• Soft Skills: High energy, approachable personality, and a natural "sales" instinct.
• Location: Currently based in Dubai (No offshore candidates will be considered).