Guest Relations Supervisor Airport Hotel and Hospitality Cairo, Egypt

Accor Group

Job Title
Guest Relations Supervisor Airport Hotel and Hospitality Cairo, Egypt
Job Description
Guest Relations Supervisor Airport Hotel and Hospitality Cairo, Egypt

Position Overview
Novotel Cairo Airport is seeking a Guest Relations Supervisor to lead and elevate guest satisfaction across our busy 4-star property. Located just minutes from Cairo International Airport, this role is ideal for hospitality professionals with a strong focus on guest care, service recovery, and leadership in high-traffic environments.

Job Details
Job Location: Cairo, Egypt
Industry: Hospitality
Function: Guest Services / Concierge
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time

Position Overview Leadership in Guest Experience
As a Guest Relations Supervisor, you will be the primary point of contact for guest engagement and satisfaction. This supervisory role involves leading a guest relations team, ensuring consistent delivery of service standards, resolving concerns proactively, and creating memorable experiences for travelers, including VIPs and repeat guests.

Core Duties

* Supervise and guide the guest relations team to deliver courteous, attentive service
* Welcome guests at check-in and throughout their stay, resolving inquiries and concerns
* Coordinate VIP arrangements and ensure special attention to high-value guests
* Collaborate with housekeeping, front office, F&B, and other departments to streamline guest services
* Collect guest feedback through surveys, in-person conversations, and digital platforms
* Analyze guest satisfaction trends and generate reports for hotel management
* Maintain updated knowledge of local attractions, hotel offerings, and guest preferences
* Train new team members and continuously coach staff to exceed service expectations
* Uphold brand standards and ensure compliance with safety and hospitality protocols

Ideal Profile

* Bachelor s degree in Hospitality Management or related field
* 3+ years of experience in guest relations, front office, or hotel customer service
* Strong interpersonal and communication skills; friendly and solution-focused attitude
* Team leadership experience with a commitment to team development and support
* Able to multitask under pressure and handle guest feedback with discretion and poise
* Proficiency in English; Arabic or other language skills are an advantage
* Familiarity with property management systems and hotel operations software
* Flexibility to work shifts, weekends, and holidays in a fast-paced hotel setting