Job Description

Roles & Responsibilities

What We’re Looking For

A proven track record in a Luxury Hotel environment, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality.

Exceptional skills in Improving Customer Satisfaction, showcasing a commitment to Industry-Leading Standards.

'FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.

The ability to focus on Guests’ Needs, with a calm and courteous attitude that reflects the ‘Vibe at FIVE.’

In-depth Knowledge of Guest Relations, Local Attractions and Industry Trends.

Next-Level Supervisory and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights

Excellent interpersonal skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.

A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.

Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).

A professional, Insta-Worthy Appearance, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ demeanour.

Hands-on attitude fueled by a 'Can-Do!' spirit.

Key Responsibilities

Delivers unparalleled Guest Relations Services, ensuring each Guest's stay is Personalised and Unforgettable.

Coordinates and Supervises the daily operations of the Guest Relations Team, cultivating a collaborative and high-performance Work Environment.

Provides visionary leadership in the Development and Implementation of innovative Guest Relations Programmes aimed at Elevating Guest Satisfaction to the next level.

Manages and promptly Resolves Guest Inquiries and Concerns, ensuring a Seamless and Positive Experience.

Engages with Guests, delivering Assistance and Information about the hotel's Services, Amenities, and Local Attractions.

Initiates proactive and engaging conversations, offering Bespoke Recommendations and creating Sensational Experiences that leave a lasting impression.

Takes charge of Guest Celebrations/Events, enhancing Department Revenue by providing Premium and Curated Setups.

Conducts regular Training Sessions for the Guest Relations Team, ensuring they are well-versed with the latest trends and service standards.

Collaborates seamlessly with other departments to ensure a Boundary-Breaking and Industry-Leading Guest Experience.

Collaborates with Local Vendors and Partners to secure exclusive, hand-crafted offerings for guests, maintaining an up-to-date knowledge of the surrounding area's Hottest Attractions.

Implements and upholds strict Security and Confidentiality protocols, handling guest information and requests with the utmost discretion.

Keeps abreast of Industry Trends, continuously seeking opportunities to enhance Guest Relations Services offered at the forefront of luxury hospitality.

Guest Relations Supervisor - FIVE Palm Jumeirah Five Hotels and Resorts