Guest Service Agent

Accor Group

Job Title Guest Service Agent M venpick Hotel Jumeirah Beach Dubai UAE 5-Star Hospitality Career Opportunity Job Description Guest Service Agent M venpick Hotel Jumeirah Beach Dubai UAE 5-Star Hospitality Career Opportunity

Position Overview
M venpick Hotel Jumeirah Beach, a luxury 5-star property under the Accor group, is seeking a dedicated and service-oriented Guest Service Agent to join its front office team in Dubai. This role is ideal for individuals with a passion for delivering exceptional guest experiences, ensuring smooth arrivals and departures, and creating memorable stays for our guests. You will be the first point of contact, representing the hotel s hospitality standards and contributing to guest satisfaction at every interaction.

Job Details
Location: United Arab Emirates
Location: Dubai
Industry: Hotel / Resort / Lodging
Function: Guest Services / Concierge
Salary: AED 3000 5000 monthly (market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time

What You Will Be Doing
Provide warm, courteous, and professional service to all guests at check-in, check-out, and during their stay
Anticipate guest needs, personalise their experience, and resolve any requests or concerns promptly
Coordinate with other departments to ensure guest requirements are met efficiently
Maintain accurate and clear communication, including handling messages and guest information
Assist with concierge services including restaurant bookings, transport arrangements, and local recommendations
Prepare welcome folders and ensure guest rooms are ready for arrival, particularly for VIPs
Promote hotel facilities, services, and local attractions to enhance guest experience and generate revenue
Follow all hotel policies, safety procedures, and service standards consistently
Maintain lobby and reception cleanliness and presentation standards
Participate in regular training and contribute ideas for improving guest services

Qualifications
Minimum 1-2 years of experience in a similar role in a 5-star hotel environment
Fluent in English with strong verbal and written communication skills; additional languages are an advantage
Experience with Opera or similar hotel management software preferred
Energetic, detail-oriented, and committed to delivering high service standards
Strong problem-solving and interpersonal skills

Why Join Us
Opportunity to work in a luxury beachfront property in one of Dubai s most vibrant locations
Access to Accor s global training programs and career development opportunities
Be part of a diverse, inclusive, and supportive work environment that values respect, integrity, and excellence
Exposure to a global hospitality brand with a network of over 5,000 hotels worldwide

About the Company
M venpick Hotel Jumeirah Beach, part of the Accor group, is a modern 5-star hotel located along the Arabian Gulf in the heart of Dubai s lively Jumeirah Beach Residence area. Known for its exceptional service, upscale accommodations, and premium dining, the hotel offers guests an unforgettable stay and employees a dynamic, multicultural workplace. Accor is a global hospitality leader with over 54 brands operating in 121+ countries, offering limitless career possibilities for passionate hospitality professionals. Post Details