Guest Service Agent

City Seasons Hotels

Essential Duties & Responsibilities :

• Ensure that the guest is allocated the accommodation he/she is expecting (according to their preferences) and the Reception is aware of any necessary requirements.
• Maintain an up to date knowledge of the hotel services, supply information and respond to guest queries.
• Maintain awareness of guest profiles through IDS guest profile system and ensure that no duplicate profiles are left without being merged.
• Deals promptly, efficiently and pleasantly with any queries.
• Daily printing, reviewing of related reports such as birthday report, arrival report, and VIP report.
• Controlling the loyalty programs of the hotel and ensure that each guest is credited properly for his/her points and get the related benefits upon booking.
• Show around guests of hotel facilities
• Assisting the Duty Manager in blocking rooms and communicating with Housekeeping for treatments for rooms following the standard procedure.
• Coordinate and handle all group requirements, activities once the group contract has been established.
• Prepares for group arrivals with coordination of the Duty Manager, ensure clean rooms are allocated, keys, registration materials are prepared, welcome drinks/reception arranged and registration area assigned.