Guest Service Agent
Minor International
Employer Active
Posted on 3 Oct
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Provide a warm welcome and process efficient check-ins and check-outs, ensuring accurate completion of all necessary paperwork
- Respond promptly and courteously to guest inquiries and requests, both in person and over the phone, while handling concerns with empathy
- Assist with room reservations, upgrades, and special arrangements, coordinating with other departments as needed
- Maintain up-to-date knowledge of hotel amenities, services, and local Dubai attractions to provide informed assistance to guests
- Process payments and handle cash transactions accurately while promoting and upselling hotel services when appropriate
- Ensure the lobby and reception area are clean, organized, and presentable at all times
- Assist with administrative tasks such as preparing reports and maintaining guest records
Desired Candidate Profile
Opera experience
- Previous experience in hospitality or customer service preferred
- Excellent communication skills in English; proficiency in Arabic is a plus
- Strong interpersonal and customer service skills with a friendly demeanor
- Ability to multitask and remain calm in a fast-paced environment
- Proficiency in computer systems and hotel management software
- Flexibility to work various shifts, including evenings, weekends, and holidays
- Knowledge of local attractions and cultural sensitivity to interact with diverse guests
- Enthusiasm for delivering exceptional customer service
Company Industry
Department / Functional Area
Keywords
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