Guest Service Agent (Front Office) MOVENPICK

Employer Active

Posted 14 hrs ago

Experience

1 - 3 Years

Job Location

Dubai - United Arab Emirates

Education

Diploma

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Register and process check-in for all arrivals, ensuring a warm welcome and smooth transition for guests.
  • Update and check guest information into the computer system after a complete check-in, maintaining accuracy and attention to detail.
  • Prepare for daily arrivals in terms of room allocation, checking traces for any special requests of guests, and coordinating with housekeeping to ensure rooms are ready.
  • Be accountable for cashiering duties, foreign exchange transactions, night audit tasks and settlement upon guests' departure, maintaining financial accuracy at all times.
  • Provide friendly, smooth, courteous service to guests and respond promptly to all requests and enquiries at all times, ensuring guest satisfaction.
  • Take initiative to add a personalised experience for each guest, going above and beyond to exceed expectations.
  • Resolve guests' complaints/requests and liaise with the department concerned to ensure immediate follow-up, reporting it promptly to supervisors.
  • Check and convey messages to guests in a timely and professional manner.
  • Maintain an in-depth knowledge of hotel facilities, services, and local attractions to provide accurate information to guests.
  • Assist with concierge duties as needed, including making restaurant reservations, arranging transportation, and providing local recommendations.
  • Manage group check-ins and check-outs efficiently, coordinating with other departments to ensure a seamless experience.
  • Conduct regular room inspections to ensure all rooms meet the hotel's high standards before guest arrival.
  • Participate in regular training sessions to stay updated on hotel policies, procedures, and industry trends.
  • Assist in maintaining the cleanliness and organisation of the front desk area and lobby.
  • Support other front office functions such as switchboard operations and bellhop services when required.

Desired Candidate Profile

Minimum 1-2 years' experience in a similar role in a 5 star hotel.

  • Fluency in English with excellent written and verbal communication skills.
  • Additional language is advantage.
  • Experience with Opera software is a plus.
  • Energy and enthusiasm with an eye for detail.
  • Diploma or degree in Hospitality Management or related field preferred.
  • Strong customer service orientation with the ability to anticipate guest needs.
  • Flexibility to work various shifts, including nights, weekends, and holidays.
  • Excellent problem-solving skills and ability to remain calm under pressure.
  • Knowledge of local attractions, restaurants, and transportation options.
  • Strong multitasking abilities and efficient time management skills.
  • Professional appearance and adherence to grooming standards.

Company Industry

Department / Functional Area

Keywords

  • Guest Service Agent (Front Office)

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MOVENPICK

Hotel Overview:

Nestled along the picturesque Arabian Gulf beaches, M venpick Hotel Jumeirah Beach is a modern 5-star hotel that promises an unparalleled experience of comfort and convenience in the heart of Dubai. With a perfect blend of breathtaking views, exciting dining options, and exceptional recreational facilities, M venpick Hotel Jumeirah Beach stands out as a premier destination for travelers seeking an unforgettable stay in this vibrant city.

What is in it for you:

  • Gain access to over 1,000+ Hospitality Learning programs through Learn Your Way - a comprehensive learning platform of Accor.
  • Come be a part of limitless world of Accor, filled with opportunities - to learn, grow & develop your skills within 54+ brands across 121+ countries.
  • On the job learnings and exposure to get you settled in your new role, under extremely competent industry leaders who will help you, guide you and prepare you for future success.
  • You can make a difference by joining us in the hotel's Social Care & Impact strategy wherein you can contribute towards our ongoing Environment Societal Governance related initiatives.
  • Be a part of a winning team which shall allow you to think outside the box, challenge the status-quo and belong!

Read More

https://careers.accor.com/global/en/job/guest-service-agent-front-office-in-moevenpick-hotel-jumeirah-beach-dubai-united-arab--jid-74561

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