Guest Service Agent MERCURE

Employer Active

Posted 5 hrs ago

Experience

1 - 3 Years

Job Location

United Arab Emirates - United Arab Emirates

Education

Diploma

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities


  • Welcome and check-in guests, ensuring a smooth and personalized arrival experience
  • Handle guest inquiries and requests promptly and efficiently
  • Process check-outs and manage billing accurately
  • Provide information about hotel amenities, local attractions, and services
  • Interact with different departments on a daily basis to ensure that our guests have a seamless experience
  • Assist with concierge duties, providing guests with personalized recommendations and ensuring their needs are met promptly and efficiently
  • Maintain a clean and organized front desk area
  • Ensure compliance with hotel policies and safety procedures
  • Participate in training sessions and team meetings to enhance service quality.

    • Desired Candidate Profile

    Excellent communication skills with a friendly and professional demeanor. Fluency in English & Arabic; additional languages are a plus.

    Strong customer service orientation with a passion for creating memorable guest experiences

    A friendly personality paired with professionalism and a high standard of personal presentation

    Detail-oriented with the ability to multitask in a fast-paced environment

    Collaborative team player with a positive attitude

    Creative problem-solving skills to address guest concerns effectively

    Proficiency in hotel management software, preferably Opera or similar POS systems

    Basic computer skills and ability to learn new technologies quickly

    Flexibility to work various shifts, including evenings, weekends, and holidays

    Knowledge of Brisbane City and surrounding areas to provide local recommendations

    High school diploma or equivalent; hospitality-related degree is a plus

    Open manual driver s license

    Previous experience in hospitality or customer service is preferred

    Company Industry

    • Hotels
    • Hospitality

    Department / Functional Area

    • Chefs
    • F&B
    • Housekeeping
    • Front Desk

    Keywords

    • Guest Service Agent

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    MERCURE

    Why work for Accor?br> We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities.br> By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/br> Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

    Read More

    https://careers.accor.com/global/en/job/guest-service-agent-in-mercure-abu-dhabi-downtown-opening-1st-august-2025-jid-74518