Guest Service Agent Luxury Hospitality

Talentmate

Responsibilities

• Warmly greet and check-in guests, providing a personalized and efficient experience.


• Assist guests with any inquiries, needs, or challenges during their stay promptly.


• Manage reservations, ensuring accuracy and accommodation of guest preferences.


• Coordinate with housekeeping and other departments to meet guest requests swiftly.


• Actively promote amenities and services that enhance guest experiences.


• Handle guest complaints with tact and resolve them to the guest's satisfaction.


• Maintain knowledge of hotel events, services, and the local area for guest inquiries.


• Process guest check-outs and ensure accuracy in billing and payment transactions.


• Provide concierge services, offering suggestions for dining, attractions, and activities.


• Ensure the lobby and reception area are clean, welcoming, and organized at all times.


• Uphold the hotel's policies and procedures to maintain the integrity of service standards.


• Engage with guests regularly to gather feedback and improve service delivery.

Requirements

• High school diploma or equivalent is required, further education preferred.


• Previous experience in luxury hospitality or a similar customer service role.


• Outstanding communication skills, both verbal and written, are essential.


• Strong organizational and multitasking abilities to manage high-pressure situations.


• Proficiency in hotel management systems and other relevant software applications.


• Warm, approachable demeanor with a passion for providing excellent customer service.


• Capable of working flexible hours, including evenings, weekends, and holidays.