Guest Service Associate Rosewood Hotels and Resorts

JOB DESCRIPTION

Ensures that a list of direct telephone numbers for all rooms and function rooms is always available

Takes note of information, updates, and instruction by the Butler Supervisor.

Aware of Butler schedule, assigned floor and Mobile numbers.

Take note of information on memo board and training board

Goes through the B. C. C. logbook and take note of information concerning guests

Record the weather forecast

Check guest arrival details and coordinate with Butlers and share Sag report

Takes in depth hand over from the B. C. C. Coordinator

Maintain his/her working area clean and tidy and supplies well stocked

Coordinate with the maintenance to fix faulty equipment

Answering all incoming calls as per set standard

Attending all the guest calls and coordinate with Butlers as well as concerning departments

Follow up on all guest request and ensure it s done

Coordinate all the guest requests through the Butler and follow up and make sure is done

Maintain all telephone extension and direct telephone for each room

Aware of all prayer times daily

Taking guest wake up calls and registered with any special request of preferred drink while giving the morning call

Maintain all the guests wake up calls and inform the guest the weather forecast.

Reports any problems to the Butler supervisor in his absence to the assistant head Butler.

Informs the housekeeping of all rooms that require service.