Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Handle all incoming calls to the hotel efficiently and courteously, following brand standards.
Manage guest inquiries, reservations, wake-up calls, and service requests through the hotel's systems.
Coordinate with various departments (Housekeeping, Engineering, Front Desk, Food & Beverage, etc.) to ensure timely fulfilment of guest requests.
Process messages, paging, and emergency calls in accordance with safety and service procedures.
Maintain confidentiality of all guest and hotel information.
Support the Front Office team during peak periods as needed.
Contribute to a positive and team-oriented work environment.
Job Details :
- At least 1 year of experience in the similar role within luxury hospitality.
- Excellent verbal and written communication skills.
- Strong problem-solving and multitasking abilities.
- Proficiency in using property management systems (e.g., Opera, Fidelio, or similar).
- Professional phone etiquette and interpersonal skills.
- Ability to remain calm and courteous under pressure.
Desired Candidate Profile
Jobseekers from any country
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Guest Service Center Agent
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
IHG Hotels & Resorts