Guest Service Executive Dubai Parks and resorts

About the Job

An opportunity has arisen for Guest Service Executive for Front Office Department to join Jumeirah Group.

The main duties and responsibilities of this role:

• Efficiently handle guest check-ins and check-outs, ensuring a smooth, accurate, and welcoming experience.

• Process guest payments, manage billing inquiries, and handle cash and credit transactions securely and accurately.

• Allocate rooms based on guest preferences and availability, ensuring special requests are accommodated.

• Assist with reservation modifications, cancellations, and confirmations in line with hotel policies and procedures.

• Handle and resolve guest complaints with a professional, solutions-oriented approach, escalating when necessary.

• Promote hotel services and amenities during guest interactions, identifying opportunities to enhance their stay through upselling.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Fluency in written and spoken English.

• Knowledge of front office.

• Strong interpersonal skills.

• Ability to work without direction Initiative.