Guest Service Supervisor

Tivoli

Employer Active

Posted 3 hrs ago

Experience

2 - 7 Years

Job Location

Qatar - Qatar

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities

  • Supervise and support guest service/front office staff during shifts
  • Ensure smooth check-in and check-out processes
  • Handle guest inquiries, complaints, and special requests professionally
  • Monitor service quality and ensure company standards are maintained
  • Train, coach, and mentor team members
  • Prepare shift schedules and assign duties
  • Coordinate with housekeeping, maintenance, and other departments
  • Ensure accurate billing, reservations, and cash handling procedures
  • Monitor lobby appearance and guest areas
  • Assist with VIP guest arrangements and escalations
  • Maintain records, reports, and operational logs
  • Ensure compliance with health, safety, and company policies

Desired Candidate Profile

Required Qualifications

  • Diploma or Bachelor s degree in Hospitality Management or related field
  • 2 5 years of experience in hospitality or customer service
  • Previous supervisory experience preferred
  • Strong communication and interpersonal skills
  • Problem-solving and conflict-resolution abilities
  • Proficiency in hotel management systems (Opera, Fidelio, etc.)
  • Ability to work shifts, weekends, and holidays
  • Good organizational and multitasking skills

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Chefs
  • F&B
  • Housekeeping
  • Front Desk

Keywords

  • Guest Service Supervisor

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Tivoli

Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests..

https://jobs.smartrecruiters.com/MinorInternational/744000128199371-guest-service-supervisor-