Job Description

Roles & Responsibilities

About the role

Greets guests and escorts them to their rooms

-Delivers luggage to room upon check-in and picks up luggage from room upon departure,

-moving the luggage to storage or the Front Drive.

- Maintains proper records of deliveries and pick-ups. (40%) Handles all guest interactions with the highest level of hospitality and professionalism,

- accommodating special requests whenever possible; resolves customer complaints,

-assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

- (20%) Greets all guest passing through lobby and offers them assistance. (10%). Complies with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

-(10%) Works harmoniously and professionally with co-workers and supervisors. (10%) Performs shoeshine service; picking up shoes from guest room, cleaning and polishing them and returning them to the guest. (5%) Performs errands for guests and the hotel that may require local travel off of the hotel property. (5%)

What you will do

Provides a high level of cleanliness in the lobby and luggage storage room.

-Assists guests at the Concierge Desk.

-Assist with responsibilities and duties in the absence or heavy volume in the areas of Door Staff and Valet Staff.

What you bring

- Minimum level of hospitality experience is required prefer with previous experience in 5stars luxury hotel

- Good level of English skills reading speaking and writing

- Body physically condition in good shape is prefer

- Ability to work different shift

Guest services Attendant Four Seasons Hotel

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