Guest Services Manager
Al Ain Rotana
Employer Active
Posted 18 hrs ago
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Experience
1 - 7 Years
Job Location
Education
Bachelor of Hotel Management(Hotel Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
As a Guest Services Manager you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as
Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information
Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction
Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
Handle guest complaints and assist in maintaining smooth relationships between management and guests by resolving problems arising from guest complaints and attending to their requests or queries with dispatch immediately
Responsible for an efficient, clean, safe and hygienic upholding of all front office areas
Assure compliance and coordination of guests needs, requests and personal preference
Organise and implement all special needs, personal preferences and amenity distribution in accordance to the departments standards
Desired Candidate Profile
You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel.
You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively.
Computer literacy and the knowledge of Opera will be highly regarded.
Company Industry
Department / Functional Area
Keywords
- Guest Services Manager
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