Guest Services Team Leader InterContinental

Posted on 8 Sep

Experience

2 - 7 Years

Job Location

Dubai - United Arab Emirates

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Your role will include but not be limited to:

  • Representing the Guest Services team with professionalism, warmth, and integrity in all guest and colleague interactions.
  • Taking ownership of guest concerns and ensuring timely resolution with a commitment to service recovery that exceeds expectations.
  • Executing the daily shift checklist with attention to detail to guarantee smooth operations throughout your shift.
  • Assisting in the management of key operational systems such as Opera PMS, and maintaining inventory of guest supplies and departmental resources.
  • Leading, guiding, and motivating the Guest Services team to ensure consistency in service delivery and alignment with the InterContinental brand standards.
  • Monitoring team performance and supporting ongoing training and development to elevate guest satisfaction and operational efficiency.
  • Acting as a key point of contact in the absence of senior management to maintain continuity of exceptional service delivery.

Desired Candidate Profile

Ideally, you'll have some or all the following qualifications and experience we're looking for:

  • A minimum of 2 years experience in a similar role within luxury hospitality or a 5-star hotel environment.
  • Excellent communication skills, both written and spoken, in English. Additional languages are a plus.
  • Solid working knowledge of Opera PMS and other front office systems.
  • Ability to multi-task and remain calm and composed under pressure.
  • Strong organizational skills and a proactive, hands-on approach to problem-solving.

Company Industry

Department / Functional Area

Keywords

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InterContinental


https://careers.ihg.com/en/job-details/?jobref=Guest%2BServices%2BTeam%2BLeader%2Bat%2BInterContinental%2BDubai%2BMarina%2BHotel%2Band%2BResidences%7cGB%7c151876

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