Head Hostess Five Hotels and Resorts

The Candidate

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A Can-Do! Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other FIVERs and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Food and Beverage Team as a Head Hostess will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!

What We re Looking For

• Previous experience of 1-2 years in a Luxury Hotel environment in a similar role.
• An elevated and energetic Conversationalist, engaging Guests with lively discussions and building a good rapport with them.
• Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Height.
• Exceptional Time Management and Multi-Tasking skills to deliver a FIVE-Star Experience for our guests.
• Proficient in Reservation Systems and Guest Management Software.
• An appreciation for fine dining experiences and ease and familiarity with food and beverage menus.
• Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
• Superior Problem-Solving Skills and the competence to Exceed Expectations in dynamic and competitive operational environments.
• Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.

Key Responsibilities

• Greets Guests upon Arrival with a Warm FIVE-Styled Welcome, ensuring their Journey at FIVE is sensational.
• Exhibits an exceptional understanding of FIVE's diverse destinations, concepts, menus, events, and bespoke offerings, enabling FIVE-Star Guest Assistance at all times.
• Showcases a Proactive Approach to addressing Guests' concerns and fulfilling their requests, Swiftly Resolving any issues to ensure exceptional Guest Satisfaction.
• Supervises Suitable Seating Arrangements to optimise Guest Flow, maintain Restaurant Capacity, and Minimise Wait Times, ensuring FIVE-Star service.
• Manages Restaurant Reservations efficiently, employing the hotel's Reservation System, and guaranteeing Precise and Up-To-Date Information.
• Handles Substantial Group Reservations and Exceptional Events, seamlessly coordinating with the Events Team when necessary, in line with FIVE s bespoke standards.
• Discerningly places Guests at the most appropriate tables, ensuring that Table Settings are arranged in accordance with FIVE s Luxurious Standards.
• Supervises the Host/Hostess Team, offering crystal-clear Direction, expert Guidance, and unwavering Support, ensuring the delivery of an exquisite level of service.
• Identifies VIP Guests and provides them with Personalised Attention and our Boundary-Breaking services.
• Conducts regular Training Sessions to elevate the Team's knowledge of the Menu, Hotel Facilities, and FIVE s outstanding Service Standards.
• Fosters open lines of communication with the Restaurant Manager and other Department Heads to ensure Seamless Coordination between departments.
• Engages in close collaboration with the Culinary Team and Waitstaff to manage Guest Expectations, accommodate Special Requests, and guarantee the Punctual Delivery of our delectable cuisine.
• Plays a key role in crafting memorable experiences for Special Occasions and Celebrations, celebrating life's most extraordinary moments with FIVE-Styled Flair.
• Skillfully suggests Menu Items, Beverages, and Promotional Offers to enrich the guest experience and optimise revenue generation.
• Forges a strong partnership with the Marketing Team to promote Restaurant Events, Offers, and Loyalty Programmes, elevating the Vibe at FIVE.
• Ensures that the restaurant entrance, waiting area, and host/hostess stations are maintained with Meticulous Cleanliness and Impeccable Organisation.
• Keeps a watchful eye over the restaurant's Online Reviews and Guest Feedback Platforms, responding to guest reviews with professionalism and dedication.