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Experience
3 - 7 Years
Job Location
Education
Bachelor of Hotel Management(Hotel Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Greet guests, escorts them to tables, and provides menus.
Manage waiting list and coordinate with Guest Relation Manager.
Offer appropriate seating arrangements.
Receive and record customers dining reservations.
Set up dining rooms and make reservation arrangements.
Ensure all reservations and seating requests are managed in a timely and accurate manner.
Maintain clean and organized tables and work area.
Observe proper grooming and personal hygiene at all times
Assist waiters and head waiters when needed.
Ensure all guests receive a positive and professional greeting to the highest standards to exceed the customers expectations.
Handles guest problems and complaints.
Manage the Hosts working schedules.
Attend all regular departmental briefings and contribute to open communication within the assigned team.
Maintain a thorough understanding of the games, equipment, and systems within the gaming center, remain knowledgeable about rules and operations to ensure smooth service, provide accurate assistance, and uphold the company s service and brand standards.
Perform other duties pertinent to this job as assigned.
Desired Candidate Profile
- Fluency in English; additional languages are an advantage.
- Excellent communication and interpersonal skills.
- Basic computer literacy, with prior experience in restaurant reservation or POS software preferred.
- Strong customer orientation with a positive attitude and welcoming demeanor.
- Friendly, approachable, and professional in appearance and behavior.
- Cooperative, reliable, and supportive team player.
- Ability to perform effectively under pressure and in stressful situations.
- Commitment to going the extra mile to ensure guest satisfaction.
- Genuine passion for customer service and hospitality.
Company Industry
Department / Functional Area
Keywords
- Head Hostess
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Sunset Hospitality Group
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