Head Hostess Sunset Hospitality Group

The Head Hostess is responsible to greet customers and to ensure that all guests receive an amazing experience from their first point of contact with the team:

• Greets guests, escorts them to tables, and provides menus
• Manage waiting list and coordinate with Restaurant Management
• Offer appropriate seating arrangements
• Receive and record customers dining reservations
• Set up dining rooms and make reservation arrangements
• Ensure all orders are filled in a timely and accurate manner
• Maintain clean and organized tables and work area
• Observe proper grooming and personal hygiene at all times
• Assist waiters and head waiters when needed
• Ensure all guests receive positive and professional Greeting to the highest standards to exceed the customer's expectations
• Handles guest problems and complaints
• Manages the Hostess/ Host working schedules
• Attend all regular departmental briefings and contribute to an open communication within the assigned team
• Performs other duties pertinent to this job as assigned.