Head Housekeeper ACCOR

Posted 30+ days ago

Experience

5 - 7 Years

Job Location

Morocco - Morocco

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Leadership, rigor and attention to detail.

As Head Housekeeper, you are responsible for ensuring excellent service on all floors and actively contribute to providing an impeccable guest experience, in accordance with the hotel's standards. You ensure the well-being of guests throughout their stay and unite your teams around a culture of quality and performance.

Your main responsibilities:

  • Organize, coordinate and supervise the internship service on a daily basis.

  • Ensure the cleanliness, maintenance and compliance of rooms and common areas according to the establishment's standards.

  • To supervise, train and motivate the teams (maids and chambermaids, team members)

  • Develop schedules based on activity and optimize resources

  • To monitor the quality of services and carry out regular inspections

  • Manage customer requests and complaints with professionalism and responsiveness

  • Manage inventory, linens, and guest amenities.

  • Ensure compliance with hygiene, safety procedures and presentation standards.

  • Communicating priorities and operational information effectively to the entire team

Desired Candidate Profile

Proven experience of at least 5 years in the Housekeeping department, including significant experience as a Housekeeper

  • Strong skills in team management and operational management
  • Excellent organization, rigor, and a keen eye for detail
  • Ability to work under pressure and manage priorities
  • Natural leadership, strong communication skills, and a team spirit.
  • Fluency in French is required (English is an asset)
  • Strong focus on customer satisfaction and a results-oriented culture

Company Industry

Department / Functional Area

Keywords

  • Head Housekeeper

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ACCOR

Join a hotel that's part of the Accor network, a group that brings together more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations. Here, we believe in you and what you bring to the table. Opportunities for growth and development are plentiful. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our guests, our colleagues, and our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats stronger.

Read More

https://careers.accor.com/global/en/job/gouvernante-generale-meknes-in-ibis-meknes-meknes-morocco-jid-85681