Head of Finance Operations

Chrona Agency

1. Own the Finance Operating Rhythm

• Act as the operational engine ensuring finance processes run smoothly and on schedule.
• Design, implement, and continuously improve the global finance operating calendar.
• Establish and enforce weekly, monthly, and quarterly finance cadences.
• Coordinate execution across core finance functions (AP, AR, GL, payroll, treasury, reporting).
• Own end-to-end month-end and quarter-end close processes.
• Manage task tracking, dependencies, and deadlines across distributed teams.
• Ensure seamless collaboration between US and international finance teams.
• Provide visibility into workloads, priorities, and potential bottlenecks.
• Establish clear ownership and escalation paths across all finance operations.

2. Build Structure, Standards, and Governance

• Introduce structure and rigor into finance operations and processes.
• Lead operational aspects of finance transformation initiatives.
• Oversee governance and program management for ERP implementations (including NetSuite).
• Develop clear project plans, milestones, and tracking frameworks.
• Define and document standard operating procedures (SOPs) across all core processes.
• Coordinate cross-functional initiatives and drive adoption of process improvements.
• Build scalable frameworks for reporting and data management.
• Ensure system and tooling improvements translate into stable day-to-day operations.

3. Drive Operational Performance

• Establish transparency and metrics to measure operational effectiveness.
• Define and monitor KPIs and SLAs across finance processes.
• Analyze cycle times and identify inefficiencies or delays.
• Build practical dashboards to track finance performance and execution health.
• Partner with FP&A and business stakeholders to link operational improvements to business outcomes.
• Foster a culture of continuous improvement through data and structured feedback.
• Provide regular, clear updates to senior leadership on operational performance.