Head of Integrated Solutions

Client of Ethics HR

1. Strategic Solution Leadership:

• Define and evolve the integrated solutions strategy aligned with the company's Business objectives and market demands.
• Ensure solution portfolios (ICT, connectivity, cloud, cybersecurity, digital transformation services) are competitive, scalable, and commercially viable.
• Drive long-term roadmap planning for integrated offerings.
• Act as a senior technical/business advisor to customers and internal stakeholders on value-driven solution design.

2. End-to-End Delivery:

• Lead the end-to-end implementation and delivery of multi-disciplinary solutions, ensuring they meet customer expectations, SLAs, and KPIs.
• Oversee quality assurance, risk mitigation, and performance monitoring across delivery teams.
• Collaborate with service delivery, project management, and engineering functions for seamless execution.

3. Business Growth & Customer Success:

• Drive revenue growth through solution optimization, customer engagement, and expansion of services across existing accounts.
• Cultivate deep relationships with enterprise clients, C-level sponsors, and stakeholders.
• Support pre-sales solution positioning, RFP responses, and commercial negotiations.
• Coordinate with sales and product teams to tailor solutions to market needs.

4. Cross-Functional Leadership:

• Act as a bridge between technical teams and non-technical stakeholders to ensure alignment of objectives.
• Lead integrated teams and initiatives across units like Service Delivery, Solution Architecture, Product Management, and Customer Support.

5. Governance, Standards & Best Practices:

• Establish and enforce consistent methodologies, governance frameworks, and best practices across integrated solutions portfolios.
• Ensure that solutions comply with regulatory requirements and industry standards (e.g., ITIL, cybersecurity frameworks).
• Monitor market trends and competitive offers to inform continuous improvement.

• Bachelor s degree from a reputable university.
• 10+ years in ICT/technology solutions leadership, enterprise sales, or service delivery roles.
• Proven track record in managing complex solution portfolios and high-value enterprise accounts.
• Deep understanding of systems integration, cloud services, networking, cybersecurity, and digital transformation technologies.
• Familiarity with IT/telecom service delivery frameworks (e.g., ITIL, PMBOK, Agile).
• Strong commercial acumen, including ability to drive P&L performance and growth.
• Excellent leadership and stakeholder management skills.
• Ability to communicate effectively across technical and business audiences including C-suite clients.