Head of Membership Rosewood Hotels and Resorts

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Our Associate Experience:

We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:

- A competitive salary and benefits package

- High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl

- A birthday day off (because your milestones matter!)

- Personalized development plans and continuous learning opportunities to support your career journey

These benefits reflect our commitment to creating an environment where you thrive professionally and personally while building a meaningful career with us.

Your Role:

General Duties:

• Meet and greet guests and members to Asaya, creating a professional atmosphere.
• Be proactive in upselling further services and facilities.
• Guide clients on Asaya experiences that best suit them and being knowledgeable on all Asaya services.
• Be knowledgeable on the products to support the Asaya professionals and retailing to clients.
• Works closely with all Asaya departments (spa, fitness, restaurant, kids, leisure, sports).
• Serves as a liaison between membership and operations of the club.
• Conducts tours for prospective members as appropriate and actively moves them through the sales cycle towards a closing.
• Responsible for educating and training team members on how to direct questions regarding all membership inquiries. The Director works with associates on how to greet prospective members, answer telephones and assist with questions from members and prospective members.

Administrative Duties:

• Ensures accuracy of memberships file systems and accounting procedures and coordinates new member introduction to Asaya.
• To ensure that End of Day reports are distributed with accurate member feedback that can be used to identify opportunities and address shortcomings.
• To oversee the approval process for Asaya Membership, including the review and rating of all applications received on a weekly basis.
• Develops and ensures proper maintenance of an accurate contact management system including call records, database, and activity management.
• Ensures membership records are properly maintained on all members.
• Prepares monthly membership reports required by General Manager, Board/ Ex-Committees, and support team.
• Ensures that the following administrative and promotional tools are integrated into the overall sales effort: Membership Application packet, Membership Welcome Packet, Membership Handbook, Website, E. Newsletter and Members Application.

Strategic and Financial Responsibilities:

• Develops and leads a strategic membership development program designed to increase total membership count and membership dues revenue.
• Responsible for achieving annual budgeted sales goals and for monitoring business volume forecast while planning accordingly for manpower, productivity, costs, and other expenses.
• Effectively communicates with management and associates to increase knowledge of membership goals, membership satisfaction, membership retention and activities.
• Implement strategies to support the submission of applications to the Club, thus ensuring a strong membership wait list .
• Additional objectives and responsibilities can be added at any time, depending on the needs of the business and hotel.
• Assists in the development and implementation of advertising and promotional campaigns designed to generate membership sales.

Member Relations and Community:

• Networks with community partners including, but not limited to: Chamber of Commerce, local tourism councils, exchange clubs, local corporate executives, business leaders, and media contacts.
• Actively participate in the planning of monthly Asaya member events.
• Assists in coordination of all club events to include invitations, mailings, and other publicity. Maintains and develops strong relationships with current members to encourage participation in club events and maintain a high level of member satisfaction. Participates in events to ensure member engagement, identify, and capture additional opportunities for member recruitment and/or retention, as and when required by the team, including early mornings, late evenings, and weekends.
• To be the face of the Asaya membership, through hosting events, organizing new member mixer meetings, and responding to written correspondence as required.